DLM | America

WHO WE ARE

PRODUCTS AND IT SERVICES

For the past 15 years we’ve been providing management consulting, process outsourcing and software development services for clients in many industries. We understand business processes and translate them into great applications. Our mission is to find the best solution to your unique needs.

Custom development to create a unique solution only for you.

Full-fledged ERP systems to manage every aspect of your business

Pick the ones you need from our line of retail software modules.

Rely on our IT project management expertise in software implementation.

Take advantage of our hosting services instead of investing in expensive hardware.

SHARED SERVICE ADVISORY

Our SSC setup and optimization team specializes in supporting Shared Service Centers to transform into a Center of Excellence, to be recognized internally & externally as an exceptionally strong and highly reliable function by

Delivering great service to all customers internally and externally

Being a trusted & integrated business partner providing valuable insight

Being highly efficient, ensuring economies of scale in delivery of all processes

Providing quality service at a cost the business chooses to afford

Becoming a great place to work

TESTIMONIALS

We engaged DLM to help us with a major project to enhance the end customer experience via process improvement. The project delivered productivity improvements of 59%, reduced delays in order handling of 76%, accelerated cycle times, enabled us to re-size the service by reducing staff numbers by 30% and reduced cost to serve. We believe the work undertaken by DLM also gave us a level of visibility to the opportunity for improvement and insight into prioritisation that was actionable, incisive and clear.

James Nelson – director, shared services centre, ECOLAB

TESTIMONIALS

DLM has been our strategic partner in custom software development in the region since 2007. DLM delivers the projects on time, in great quality and they work with us to understand the core issues and requirements to design the applications we really need. We couldn’t be happier with this co-operation.

Adam Renyi-Vamos – country manager, NISSAN SALES CEE

TESTIMONIALS

We hired DLM to assist with gathering and analyzing Customer, Vendor, and Material related process data from multiple locations around the globe. The DLM representatives were knowledgeable of business processes and required controls, understood the task clearly, recognized what was needed, and were thorough in their review of the process information collected. They raised the right questions and understood the right amount of information needed to achieve our goals. As a result, their analysis was sound, clearly presented, and well organized

M. Fesser – Master Data Program Manager, BUNGE